common questions

Are the products offered in Natalia available?

All products offered in Natalia are available.
In the event that the parts of an offered product run out, in this case, the product is made available by order, which takes some time.

Are Natalia products of high quality and 100% guaranteed?

Natalia is keen to provide high quality products from its main source and every piece in the store has a 100% guarantee of the store in terms of quality.


When I want to buy and place an order, how can I be sure that my order is complete?

A message containing your order number will be sent to your e-mail, you must make sure that it is not in the junk mail box.

What payment methods are available ?

We have many ways to provide comfort and reassurance. Please visit payment methods

What do I do after transferring the amount?

After the bank transfer, please fill out Payment Confirmation Form And then it will be approved directly and immediately


How long does it take to deliver the order?

After the order is approved, the expected delivery time is from 9 to 12 working days to all regions of the Kingdom of Saudi Arabia, the United Arab Emirates and all the countries of the Arabian Gulf. Note that the working days are 4 days a week, and sometimes it may require an additional 10 working days for delivery, because some parts come on request


How is the order delivered?

Upon completion of the order processing, it is delivered to the shipping company, which in turn communicates with the customer, and the customer is responsible for communicating and updating the address and the like with the shipping company to receive


I bought a product and the size did not fit me and I want another size, what are the steps?

If it conforms to the conditions and the replacement request is within 24 hours of receiving the request, the customer can replace the appropriate size if it is available and under the coverage of our geographical area and pay the shipping fees by communicating with customer service

I purchased a product and it did not match the description, I want a refund, what is the method?

If it matches the conditions, the customer will be compensated with a purchase balance or the product will be replaced with another product in the same amount, with the shipping value being paid again, as it must be under our geographical area


I bought a product and I didn't like it and I want to exchange it for another product, how much will I pay?

If there is a technical or industrial defect in the product and it conforms to the conditions, the shipping value will be paid again with the difference in excess if the purchase was made with a greater value It should also be under our geographical area

Can I request a return or exchange before receiving my order?

It is not possible to request a replacement or return before receiving the order from the customer. After receiving the request, the customer can communicate with the customer service to raise the request for replacement or return if it conforms to the terms and conditions

What if I receive my order and find some damage or tear in the product?

The customer will be compensated with a purchase balance, a new order, or a refund, depending on the extent of the damage

What if I do not receive my order from the shipping company and the shipping company confiscates the order or destroys it?

The customer bears the full responsibility of following up and receiving the order from the shipping company after receiving the shipment number, and no compensation is given for its loss or damage due to the customer’s delay in receiving

What is the expected period for return and exchange of products?

After accepting the return or replacement request, the process may take up to 30 working days, depending on the situation

Is there a replacement and return service outside the Kingdom of Saudi Arabia and the United Arab Emirates?

There is no return or exchange service outside Kingdom of Saudi Arabia and the United Arab Emirates for logistical reasons

Is it possible to cancel the order after ordering from the site? 

Yes, the customer can request to cancel the order at any time unless the payment is made and the payment is confirmed

Exception: Underwear, pajamas, or sets that contain underwear are not exchanged or refunded for various reasons. healthy