At Natalia, we are committed to providing high-quality products directly from their original source, and every item on our site comes with a 100% quality guarantee from the company.

At Natalia, we offer a lifetime warranty on all our products. A new order will be sent with a new product of your choice for free, or a full refund will be given if it is damaged due to the recommended use. We assure you that all our products are of high quality.

You will receive a message containing your order number as a text message and to your email. You must ensure that it is not in the junk mail box.

We have many ways to provide comfort and reassurance. Please visit payment methods.

The estimated delivery time is 9 to 12 business days to all regions of the Kingdom of Saudi Arabia, the United Arab Emirates, and all Gulf countries. However, delivery may be delayed due to unforeseen circumstances or natural disasters.

Once the order is completed, it is delivered to the shipping company, which in turn contacts the customer to obtain address details and deliver it to their door.

By visiting the size guide available on the site, you can determine this.

The exchange or return request form must be completed within 7 working days of receiving the order, and you will be served according to the exchange and return policy.

The exchange or return request form must be completed within 7 working days of receiving the order, and you will be served according to the exchange and return policy.

There are no additional costs. Exchanges and returns are free of charge. Simply fill out the exchange or return request form within 7 business days of receiving the order. Your request will be processed in accordance with the exchange and return policy and terms and conditions.

The exchange or return request form must be completed within 7 working days of receiving the order, and you will be served according to the exchange and return policy.

Any damage will be fully compensated by filling out a replacement or return request form within 7 working days of receiving the order. You will be served according to the replacement and return policy.

Don't worry, customer service can be contacted via WhatsApp at the following link . Click here to serve you according to the terms and conditions.

After accepting the return or exchange request, you will be contacted to determine the expected period according to the case.

Exchange and return service is available outside the Kingdom of Saudi Arabia and the United Arab Emirates, depending on availability.

Yes, the customer can request to cancel the order at any time after receiving the order in accordance with the terms and conditions.